Things can get heated up and therefore, it is not uncommon to have a situation involving emotionally charged employees in an organization, whether profit-making or non-profit making, within various in

Things can get heated up and therefore, it is not uncommon to have a situation involving emotionally charged employees in an organization, whether profit-making or non-profit making, within various industries. As a manager, discuss how you can apply verbal and non-verbal characteristics when addressing an emotionally charged group of employees in an organization.Giving examples, identify with them through speech and emotion.